2. Upgrade and Cross-grade Eligibility
Members can upgrade to a higher tier (Bronze to Silver or Gold, Silver to Gold) at any time, but downgrades are not allowed.
In addition to upgrading, members who have reached their spending allowance before the end of their 12-month period may choose to cross-grade. Cross-grading enables you to “fast-track” your membership duration within your current tier. This resets your annual spending allowance and initiates a new 12-month period, giving you the same benefits without moving to a higher tier.
Both upgrades and cross-grades follow the same financial terms, starting a new 12-month membership duration from the date of change.
3. Financial Terms of Upgrades
Upon upgrading, members will be charged:
- The full membership price (monthly or annually) for the new tier.
- A one-time outstanding balance payment reflecting the balance for the unpaid amount of their previous tier. This only applies if they are on a monthly payment plan and have not fully paid for their existing membership.
- Example: If a member is on the Bronze tier at €7.5 per month for 12 months (totaling €90) and has paid €60 so far, they will be charged a Outstanding Balance Payment of €30 upon upgrading.
- If a member has paid their membership upfront (annually), they can upgrade without any additional charge.
The new membership will begin a fresh 12-month period from the upgrade date.
4. Upgrade Process
Members can initiate an upgrade through their account dashboard or by contacting customer support.
Please note that each member may have only one active membership per email address, and any new membership will not become active until the existing membership term is fully completed and paid for.
The upgrade will take effect immediately upon approval. At that time, any outstanding balance payment for the previous membership and the first payment for the new tier will be charged.